Utilities

The Utility Department

The Utility Department for the Town of Didsbury is responsible for billing the water, sewer, compost, recycling, and garbage services monthly.

Bills are generated and sent at the beginning of each month for the previous month's consumption.
Bills can be printed and mailed (there is a $2 fee added to each mailed utility bill) or emailed to the utility customer's email address.
These bills are due on the last day of each month. Late fees are added to bills not paid by the end of the month.

Changes to Utility Bills for 2025

New home or property?

Are you new to Didsbury or have just purchased a new property? You will need to set up a new utility account, using the form below. Note: the same form can be used to disconnect utilities when you move.

Utility Application/Disconnection Form
- Utility E-mail billing sign up form (optional)
- Pre-authorized debit application (optional)

Property owners

All property owners are responsible for services provided to their property. If the property is a rental, a Tenant Authorization is required for the tenant to receive a copy of the billing.

Tenant Authorization Form (to be completed by landlord)

Go Paperless

There is now a $2 fee added to all utility bills that are mailed to utility customers. Save money by signing up to have your utility bill emailed to you—simply fill out the form below, and you will have your monthly bills easily accessible.

Utility E-mail billing sign up form

For inquiries, please contact the Town of Didsbury Utilities Department at 403-335-7721, or email, or see below for additional information:

WATER & SEWER
Frequently asked questions about water
WASTE COLLECTION INFORMATION (Information on garbage, recycling, and compost pick-up)
HOW TO PAY YOUR UTILITY BILL

To report water leaks, water line breaks, or sewer backup:

During business hours (Monday-Friday 8:30 a.m. - 4:30 p.m.): 403-335-3391
After hours: 403-335-2030

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, view historical rates, or get help resolving water and energy utility-related issues.

URL links used in the description:
http://ucahelps.alberta.ca (Utilities Consumer Advocate website)
http://ucahelps.alberta.ca/ cost-comparison-tool.aspx (prices)
http://ucahelps.alberta.ca/ historic-rates.aspx (rates)
http://ucahelps.alberta.ca/ contact-a-mediation-officer. aspx (issues)