The Town of Didsbury is monitoring the global COVID-19 situation and taking extra precautions within our organization and facilities. We strongly encourage residents to listen to the updates and information provided by Alberta Health Services. Please check back here regularly for information and updates in regards to the Town of Didsbury's response to the current COVID-19 situation.
Key facts about Coronavirus Disease (COVID-19)
- Anyone who is concerned that they may have been exposed to, or is experiencing symptoms of COVID-19, should contact their primary care provider or call 8-1-1. DO NOT GO TO A HOSPITAL OR A CLINIC.
- The Public Health Agency of Canada has set up a COVID-19 telephone information line at 1-833-784-4397.
- The Town is following all guidelines provided by the Alberta Ministry of Health to help mitigate the spread of the virus.
- Staff are working with user groups to cancel any gatherings of 250 or more scheduled for the coming weeks at municipal facilities.
The Town of Didsbury Announces Financial Relief Measures for Property Owners and Account Holders!
Mayor Rhonda Hunter - Video Message for Friday, June 26, 2020
PROVINCIAL & FEDERAL SUPPORT
Click the links below to be redirected to the Government of Alberta/Canada websites where you will find more information on financial supports being offered through our governments.
Government of Alberta RELAUNCH STRATEGY
As businesses prepare to reopen as part of Alberta's relaunch strategy, resources are available to help keep you, your staff, and your customers safe.
Call 403-335-8719 to sign up for the Caring Calls program, or complete the form below. Email your completed form to firstname.lastname@example.org or drop it off OUTSIDE of Didsbury Neighborhood Place in the dropbox.
Call 403-335-8719 to sign up for the Doorstep Companion program, or complete the form below. Email your completed form to email@example.com or drop it off OUTSIDE of Didsbury Neighborhood Place in the dropbox.
Please be advised that Blue Bin pick-up is STILL suspended due to the COVID-19 Pandemic.
See below for the revised schedule for June and July 2020.
FINANCIAL RELIEF FOR PROPERTY OWNERS AND ACCOUNT HOLDERS
To help Didsbury property owners avoid additional financial hardship due to the COVID-19 health crisis, they will have the option to defer Town utility payments and monthly tax payments (TIPP) for up to 3 months. This program is designed for those financially affected by the current health crisis. Wherever possible, you are encouraged to make your regular monthly payments.
Utility bills will be sent out monthly. Property owners have the option of a 3 month deferral of payments for Town Utility bills (the bills you will receive in April, May and June) with no penalties. Property owners will also have the option to hold their Utility Auto Pay Plan for 3 months penalty free (April, May and June payments). The deferred balance will be split evenly over the following six month period penalty free. The Town will not be disconnecting utility services, nor transferring to tax any overdue account balances during this time.
Property owners also have the option to hold their Tax Installment Payment Plan (TIPP) for 3 months penalty free (April, May and June payments). The deferred balance will be split evenly over the following six month period penalty free.
In addition, for those not on the monthly TIPP program, property owners will have 90 days to pay their taxes in full once taxes are set. Penalties on 2020’s taxes will not occur until after this 90 day period.
For those who wish to pay their tax balance by credit card, the credit card Administration fee of 2.5% has been waived for the 2020 year.
The normal penalty of 1.5% per month has been waived for a period of 90 days.
What is a deferral?
When payment is deferred, it means the customer does not have to pay within the usual agreed upon payment period. The deferral program is designed to provide temporary financial relief and property owners will still have to pay for their deferred utilities and taxes.
How can I apply?
Property owners can request a deferral by:
- Submit an online request for Utilities at Didsbury.ca/p/Utility-Payment-Deferrals
- Submit an online request for Property Taxes at Didsbury.ca/p/Property-Tax-Payment-Deferrals
- Phoning the Town of Didsbury at 403-335-3391. Please be patient as our call volumes will be higher than normal.
Are there any other changes at this time?
Non-Sufficient Fund charges are temporarily waived during this time.
Click the links below to find funding criteria and an application form for this newly announced program! For more information, contact Didsbury FCSS at 403-335-8719 or email firstname.lastname@example.org
Effective April 21, 2020, the Government of Alberta will be temporarily suspending applications for the $30 million in emergency social services funding to charities, not-for-profits and civil society organizations to support their COVID-19 response. Government has received over 600 applications. Current applications are being reviewed, and approvals for urgent requests will occur before reopening intake of applications.
Click the link below to meet Dee Bremner and Dulcie Ingram!
IMPORTANT INFORMATION FOR RETURNING SNOWBIRDS
Alberta Health Services has provided some valuable information for "snow birds" returning back into Canada from their winter vacations, via land. Click the links below to read more!
UPDATE - March 24, 2020 at 7:11 pm
TOWN OF DIDSBURY PLAYGROUNDS, PLAYSTRUCTURES, CAMPGROUND & SKATEPARK CLOSED.
Please be advised that effective immediately, all playground equipment, play structures, skatepark facilities, and Rosebud Valley Campground are CLOSED to the public.
Sport fields, green spaces and dog parks remain open. However, large groups congregating in these spaces is prohibited. Please ensure no more than 2 residents are using the designated dog parks at a given time, and remember to stay 2 meters apart from those around you to prevent the spread of COVID-19.
UPDATE - March 17, 2020 at 8:30 am
TOWN OF DIDSBURY ADMINISTRATION OFFICE CLOSURE:
Effective immediately: The Town of Didsbury Administration Office is now CLOSED TO THE PUBLIC until further notice. We encourage our residents to use our online services, and contact us on our Information Line at 403-335-2030 for assistance. Our staff will remain in the building, working to ensure essential services for our residents are not affected.
COUNCIL MEETING CANCELLATION:
Please be advised that Didsbury Town Council has decided to CANCEL all scheduled Regular Council Meetings until April 6, 2020.
UPDATE - March 15, 2020 at 6:00 pm
DIDSBURY OUT OF SCHOOL CARE ASSOCIATION (DOSCA) CLOSURE:
Please be advised that our before and after school program, DOSCA is now CLOSED effective immediately as per the recommendation from the Chief Medical Officer for Alberta. For any questions or concerns regarding the DOSCA closure, please contact our DOSCA Facilitator at 403-335-8719 or email email@example.com
The Didsbury Municipal Library is also closed indefinitely, effective immediately.
UPDATE - March 14, 2020 at 8:00 pm
DIDSBURY MEMORIAL COMPLEX CLOSURE:
The health and safety of our residents, visitors and staff is of the utmost importance to the Town of Didsbury. As such, in response to the COVID-19 situation, we have made the decision to close the Didsbury Memorial Complex to the public until further notice. This includes all use of the Didsbury Aquatic Centre, Arena and Multi-Purpose Room. The Didsbury Curling Rink will remain open for the duration of their current bonspiel, which ends tomorrow evening. We thank all residents and users for their understanding of this decision.
UPDATE - March 13, 2020 at 10:45 am
Town of Didsbury Service Closures: Effective immediately, the following closures/ cancellations have been implemented:
- The Public Works building is closed to any walk-in traffic to protect essential service operational staff.
- The Didsbury Seniors Support Services weekly program has been cancelled until the fall.
- The Didsbury Aquatic Centre is closing the hot tub and steam room to the public, as recommended by the Lifesaving Society of Alberta.
- Public Skating times will be cancelled at the Didsbury Memorial Complex until further notice.
- Events over 250 people at the Didsbury Memorial Complex have been cancelled by their organizers, including tonight’s Mountain View Colts game and this weekend’s Fun Team Hockey Tournament. The Didsbury Curling Club has chosen to proceed with their bonspiel, as the expected attendance is well-under the 250 attendance threshold.
- Residents are encouraged to access our online payment and/or telephone services wherever possible. Visit www.didsbury.ca or call 403-335-2030 for more information or assistance.
The Town of Didsbury is being proactive to protect our staff and our community from the risks associated with COVID-19. In order to keep our facilities as safe as possible, the Town of Didsbury is undertaking the following internal measures:
- We have implemented internal working structures to promote social distancing including allowing staff to work from home, wherever possible, and cancelling all non-urgent meetings.
- Mandatory self-isolation of staff members returning from out of the country for 14 days as recommended by the Province.
- Promoting a healthy work environment, encouraging those who are sick to stay home, and discontinuing the need for a sick note to keep our doctor's offices and emergency room clear.
- Increasing already rigorous cleaning procedures at all our facilities.
The Town of Didsbury continues to monitor this developing situation and will continue to post updates as changes occur. As always, residents are encouraged to continue accessing information and following guidelines from the Province of Alberta regarding COVID-19 at www.alberta.ca.
Click the link below to view a great list of resources provided by Mountain View County!
ONLINE SELF ASSESSMENT TOOL
Health Link continues to experience high call volumes, regularly receiving more than 6,300 calls daily. To help manage wait times, AHS has doubled Health Link staff and tripled call line capacity. AHS has now implemented a new online assessment tool. This tool will guide Albertans to answer questions about symptoms and take them through steps to help determine whether they need testing.
POSTERS & AWARENESS
The Alberta Government has created a set of three posters to support awareness and actions that can be taken to help prevent the spread of COVID-19 in Alberta. Click HERE to download the posters for your to help spread awareness.